We have a 14-day return policy, which means you have 14-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, email us at firstname.lastname@example.org with the subject line 'Return'. Please include your name and order number in the email. If your return is accepted, you will need to cover the cost of the return shipping. The refunded amount will be for the value of the product. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note, you will need to cover the cost of the return shipping. The refunded amount will be for the value of the product.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.